We offer refunds in the form of loyalty points, which you can use towards future purchases on our website. Upon approval of your return request, the equivalent value of your returned item will be credited to your account as loyalty points.
- What are loyalty points and how do they work? Loyalty points are rewards that you earn for shopping with us. Each purchase earns you points, which can be redeemed for discounts on future orders. When you return an item, the refunded amount will be added to your account as loyalty points, which you can use towards your next purchase.
- Can I request a cash refund instead of loyalty points? At this time, we only offer refunds in the form of loyalty points. This allows us to provide you with a seamless and convenient refund process while also rewarding your loyalty to our brand.
- How do I use my loyalty points for future purchases? You can use your loyalty points during the checkout process on our website. Simply select the option to redeem your points, and the corresponding discount will be applied to your order total.
- Do my loyalty points expire? Typically, loyalty points do not expire, but please refer to our loyalty program terms and conditions for specific details regarding point expiration and usage.
- Can I transfer my loyalty points to someone else? Loyalty points are non-transferable and can only be used by the account holder who earned them.
- What if I return an item purchased with loyalty points? If you return an item that was purchased using loyalty points, the refunded amount will be credited back to your account as loyalty points.
- Will I receive loyalty points for shipping fees or taxes paid on my original purchase? Loyalty points are typically awarded based on the value of the purchased items, excluding shipping fees and taxes.
- How soon will I receive my loyalty points after initiating a return? Once your return is approved and processed, the corresponding loyalty points will be credited to your account within a reasonable timeframe. Please allow for processing and verification time.
- What if I have more questions about loyalty points or refunds? If you have any further questions or concerns regarding loyalty points or refunds, please don't hesitate to contact our customer support team. We're here to assist you and ensure a satisfactory resolution to your inquiries.