If your order is marked as delivered but you haven't received it, we recommend taking the following steps:

• Check Delivery Details: Verify the delivery address and tracking information provided in your shipping confirmation email to ensure accuracy.
• Check with Neighbors: Sometimes, packages may be delivered to a neighbor or held at a nearby pickup location. Check with neighbors or inquire at nearby pickup points to see if your package was mistakenly delivered there.
• Contact Shipping Carrier: If you're unable to locate your package after checking the above steps, contact the shipping carrier directly to report the issue and inquire about the delivery status. They may be able to provide additional information or initiate an investigation into the matter.
• Contact Customer Support: If you're still unable to locate your package or resolve the issue with the shipping carrier, please contact our customer support team for assistance. We'll work with you to investigate the situation and help find a resolution, whether it involves locating the package, issuing a replacement, or providing a refund as appropriate.